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velocity faqs

Velocity - FAQs

Who benefits most from the Velocity solution?
How does Velocity compare to DSL or cable modem?
How does Velocity work?
Will I ever see out-of-date Web pages when using Velocity ?
How long will it take to download Velocity ?
Does Velocity accelerate DSL or cable?
What types of Web content does Velocity accelerate?
How do I download and install Velocity?
I installed Velocity and now I cannot seem to access the Internet. What should I do?
What are the system requirements for Velocity?
How can I tell how much acceleration I'm getting?
Does Velocity work behind a firewall?
Does Velocity work with Virtual Private Networks (VPNs)?
Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Velocity?
Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance?

Who benefits most from the Velocity solution? [Back to Top]

Velocity will significantly improve the speed with which you see a Web page when connected to the Internet over a low-speed connection (less than 200kbps) such as a dial-up modem.

How does Velocity compare to DSL or cable modem? [Back to Top]

Velocity is an affordable software-only solution designed to significantly enhance Web access over low-speed (less than 200 kbps/second) connections. By contrast, DSL and cable modems provide high-speed Internet connectivity using hardware solutions that work with special telephone or cable lines. The price for DSL or cable modem is significantly higher than Velocity. In addition to the higher price, many areas simply do not have DSL or cable Internet service available.

How does Velocity work? [Back to Top]

Velocity speeds up the delivery and presentation of Web pages using a combination of compression and caching of text and graphics data, both at the PC and through the Velocity Network.

The result is a dramatic improvement in performance when you browse using a dial-up connection (or the equivalent). The benefits are especially pronounced when you are viewing dynamic HTML pages, such as are used by the most popular Web sites.

Will I ever see out-of-date Web pages when using Velocity? [Back to Top]

Web page content can be marked by the originating site as:

  • Dynamic.
  • Static, with caching policies defined.
  • Static, with caching policies not defined.

In the first two cases, Velocity users will have content updated exactly as the originating site intended. However, in the third case (static content without an explicit caching policy), there will be instances when re-delivers content instead of retrieving it from the originating site. In such a case, Velocityís page caching rules ensure that content will never be more than a day old. Web Designers may want to see their changes immediately. They can do so by:

Click the Refresh menu item with the Ctrl key held down. This will force a refresh of the page from the originating site. (Netscape users click Reload.)

How long will it take to download Velocity? [Back to Top]

Depending on the speed of your modem and the processing speed of your computer, downloading will take between 5-10 minutes. For example, a modem operating at 48kbps (kilobits per second) will download Velocity in about 5 minutes using a recent-vintage computer. Running the install on your computer takes a minute or less. The optional quick tour takes approximately 2-3 minutes.

Does Velocity accelerate DSL or cable? [Back to Top]

Velocity works with connections operating at speeds up to 200Kbps (kilobits per second). In addition to dial-up connections, some wireless, ISDN, or slow DSL connections qualify. If you have not downloaded Velocity and you are not sure what your Internet connection speed is, you can test it at If you have installed Velocity you can check your speed by using Velocity diagnostics, available from the Velocity taskbar menu.

What types of Web content does Velocity accelerate? [Back to Top]

Velocity accelerates most Internet content, see the table below to determine what will and will not be accelerated:

What will be accelerated

 What will *not* be accelerated

All text - HTML, markup, and javascript Streaming media, and audio and video files
Most graphics & photos - including jpeg and gif images Secure pages, such as those used for online banking and credit card forms and pages accessed over VPN
Most banner ads - including animated gif images and Macromedia Flash content Files downloaded outside your browser using ftp
All browser-based emails  
All emails that contain images - even when read in a dedicated email program  
MP3 files, executables & other files - when downloaded from within your web browser (depending on the quality of your connection).  

How do I download and install Velocity? [Back to Top]

For information on how to download and install the Velocity software, please visit the Installing Velocity instructions by clicking here.

I installed Velocity and now I cannot seem to access the Internet. What should I do? [Back to Top]

See Velocity Help for troubleshooting tips regarding Internet connection problems. Click on the Velocity icon in the taskbar (green cross icon near the clock), and then select Help from the pop-up menu. Find the "Troubleshooting Internet access difficulties" section.

Try the Velocity 5-Minute Troubleshooting Guide for additional troubleshooting tips.

What are the system requirements for Velocity? [Back to Top]

The minimum requirements and a list of compatible and incompatible utilities for the Velocity service can be found on the Minimum Requirements page.

 How can I tell how much acceleration I'm getting? [Back to Top]

Web page performance is measured by the amount of time it takes to download an entire Web page into your browser. We recommend using an online speed test utility, like the one located at ( This page is designed to load pages from popular websites from around the world while timing how long it takes for these images to load. After a test has been run, it will display he average speed of your connection.

You should run this test first with the Velocity client disabled (Right click on the Velocity icon in your system tray next to your clock and click the 'Disable Hotkey Velocity' option), as this will show you your connection before using the Velocity service. Once you have run these tests without Velocity, enable the client (Right click on the Velocity icon in your system tray next to your clock and click the 'Enable Hotkey Velocity' option) and try the tests again and compare the speed increase.

The following are some results from the tests that we've conducted by using the speed test utility at You can use these results to compare how well the Velocity service is working for you. Keep in mind that the Velocity service does not increase the speed of your connection, and that the figures below represent the speed value at which, web pages would typically be downloaded to your web browser at.

Without Velocity (No Acceleration):



With Velocity (High Acceleration):



With Velocity (Maximum Acceleration):



You can also view your Average speed-up via the performance meter built into the Velocity software. This performance meter takes statistical data from the browsing you have done over time and displays the results in an easy to understand format. In some cases, the performance meter may not appear immediately, or at all. If this happens, you should wait 30 seconds as the Velocity software may still be calculating the statistics. If it does not appear at all, this most likely means than the Velocity software requires more statistics in order to display some results, in this case it is best to browse to more websites and try the performance meter again.

To view the performance meter take the following steps:

  • Click on the Velocity logo next to the clock in your system tray.
  • Click on the Performance Meter option.
  • If the results to not immediately display, wait 30 seconds.

Does Velocity work behind a firewall? [Back to Top]

Yes, Velocity will work with a personal firewall product installed on your PC. Running Diagnostics from the Velocity icon menu will indicate whether you are successfully accessing the Internet through Velocity from your current connection.

Does Velocity work with Virtual Private Networks (VPNs)? [Back to Top]

VPNs provide remote users with secure access to corporate Intranets. VPN traffic is usually encrypted. For this reason, Velocity does not speed up Web pages accessed over VPNs. However, Velocity automatically allows non-accelerated surfing of VPN pages. When Velocity is accessing VPN pages, a yellow triangle (similar to a yield sign) appears on the Velocity icon in the taskbar to let you know that Velocity is temporarily unavailable. If you experience problems using a VPN connection when Velocity is active please contact your Local Hotkey representative and we will do everything we can to get you up and running.

Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Velocity? [Back to Top]

Velocity is compatible with most ad blockers, popup stoppers, personal firewalls, and other utilities. In some cases, minor configuration either of Velocity or other products is needed. If you do not see your product on the list, donít worry in most cases it will work and no special configuration is needed.
Below is a summary of known compatibilities and, in some cases, configuration steps. Products are listed alphabetically:




Ad-aware (Lavasoft)




American Family Filter


Cookie Crusher


Download Accelerator Plus


Earthlink pop-up stopper


Freedom Websecure


Ghost Surf




Instant messenger


Hotkey WebFilter



McAfee Privacy Service


Version and above or SecurityCenter 6.0 and above.

Netscape SmartDownload


Norton Internet Security


Optimal Desktop


OrangeBox Web Filter (Cobion)


Pop-Up Stopper (Panicware)




RealOne Player


S4F filter software


Smart Explorer




Spybot Search and Destroy








ZoneAlarm and ZoneAlarm Pro



Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance? [Back to Top]

Yes. Deleting your browser's temporary files -- often referred to as "cache", "browser's cache", or "cache files" can potentially impact browser performance, since there will initially be no static cached pages. Similarly, deleting Velocity temporary files -- which you can do from the Velocity menu Options item -- will temporarily decrease the amount of acceleration you receive. If you are using Velocity, the effect of deleting your browser's cache will be less pronounced that what would otherwise be the case. There should be no reason to delete your cache on a regular basis.

Velocity 5-Minute Troubleshooting Guide [Back to Top]

It should take you less than 5 minutes to "troubleshoot" Velocity. That is, to find out if you are getting acceleration and if not, why not. Verification occurs in the following order:

  1.  Do you have Internet access?
  2. Is Velocity active?
  3. Are you getting good acceleration?
  4. Do diagnostic tests pass?

Do you have Internet access?

Try accessing some popular Web sites.

Is Velocity installed, active, and enabled on your computer?

If Velocity is installed and active on your computer a small green cross-like icon will appear in the Windows taskbar area (near the system clock). If you donít see the small green cross icon near your system clock first check to see if Velocity was successfully installed. Click on Start then Programs. Do you see Velocity? If you donít and you downloaded it to your PC but have not installed it, locate the file velocity4.exe on your drive and open it to start the installation. If you have installed it but don't see Velocity icon in your system tray near your clock are you using any Personal firewall software? If you are, your Personal firewall software maybe blocking Velocity until you register Velocity with it. See your Personal firewall help. If Velocity is active while you are surfing the Internet, the Velocity icon will appear as opposing white arrows flashing over a blue background. Try accessing a Web site. You should see the arrows flashing as Web pages load.

If you are able to surf the Internet but do not see the arrows, there are several possibilities:

  •  You subscribed, but Velocity is not yet activated on your computer. (In this case you may be getting messages to activate your subscription.) A quick way to check this is to click on the Velocity icon. If you don't see the activate now link but instead you see a menu and the second-from-the-top menu item is "Subscription Info..." If so, your subscription is active on this machine. If you don't see the menu but you see the activate now link, it means that your subscription is not activated yet.
  • You are accessing a Web site or other content that Velocity does not speed up. If you are not sure what content can be accelerated, please check the velocity pages on our website.
  • Velocity is currently disabled on your computer. If you see red lines around and over the Velocity icon, it means that Velocity is disabled.
  • Velocity or other software on your system may require special configuration. To review the list of software that may require special handling please see the configuring pages on our website.

Need additional help?

If you continue to experience technical difficulties when running Velocity, please contact your Local Hotkey Representative