We’d like to share with you our top 10 technology myths and how things
really are, as we see it.
Myth no. 1, Myth no. 2, Myth
no. 3, Myth no. 4, Myth no. 5, Myth
no. 6, Myth
no. 7, Myth no. 8, Myth no. 9, Myth no. 10
Buy hardware before application software
Buying system hardware before application software isn ’t necessarily
the best way to go.
Best practice indicates that the application software should be identified
first, and compatible hardware second.
The saying: “without quality software, hardware makes great
The cheapest system is the best system
More often than not, technology tends to be undersold, not oversold.
Your needs should be your driver not the cost, or you may end up with
a system that meets your budget but not your requirements.
Best practice indicates that a Request for Proposal or RFP should be
used. A RFP means that a business gets to describe its operational
processes, automation needs and its critical parameters - like number
of staff, frequency of transactions, workstation locations, etc.
The saying: “the best plan may not be to add to an already
failing system but to start with a clean slate and invest in a system
that will meet your needs, today and tomorrow”.
It’s best that the vendor manage the purchase process
While it ’s definitely best that the vendor manage the implementation,
their goals and those of your business aren’t necessarily the same.
Best practice indicates that the business should manage the vendor through
product demonstrations to your senior management team.
The business should direct the vendor demonstration sessions to:
- Perform a site survey, prior to the demonstration, to ensure that
they are adequately across the business’s operations
- Demonstrate all the hardware components, application software and
peripheral devices proposed
- Put forward each option, end to end and one at a time
- Ensure that the accreditation level of their people is adequate to
address any alternate or additional requests
- Take into account that the most successful demonstrations will need
to attend follow on discussions, at which time the additional features
of the products proposed may need to be revisited
- Differentiate themselves from their competitors, but only should
they be selected for a follow on session
The saying: “manage the purchase process, so that it doesn’t
dictate to the business but rather meets its needs”.
The features promised are the features delivered
Throughout the whole process, never loose sight of the system features
that are critical to the operation of your business. Absence
of system functionality in a final solution is known as vaporwear – more
a reference to what isn’t there than what is there.
Again, best practice indicates that a Request for Proposal or RFP should
be used. An RFP helps focus the vendor on your requirements and
also ties them to a time frame. In addition, for each software
component, vendors should be describing product guarantees – for
immediate delivery and that in 6 months time (on occasion, there are
The saying: “the product that moves off the shelf fastest
Being an early adopter puts you ahead of the game
When it comes to new hardware and software products and solutions, there
are three easy rules:
- Don’t be a first user
- Don’t be the largest user
- Don’t be the last user
Best practice indicates that for any new product or solution, vendors
should provide a list of user reference sites. These sites should
be able to be visited and the product or solution discussed with those
that have experienced implementation and use.
The saying: “in the technology race, don’t be the first
cab off the ramp”.
Proprietary systems are best
A proprietary system, one constructed on your own private parameters,
protocols and peripherals, becomes increasingly expensive – to
maintain and to adapt to communicate with the majority of the world’s
IT environments, open systems.
Best practice indicates that if at all possible, organisations should
avoid creating proprietary systems.
The saying: “a proprietary system excludes the world, while
an open system includes it”.
Owning my technology’s an asset
A technology asset appears on the business’s balance sheet as a
Best practice indicates that financing some or all of your IT assets
can avoid depreciating balance sheet items and help keep your technology
The saying: “today’s technology is old tomorrow, so
try not to own too much of it”.
A vendor is only as good as his price
Unless there’s a good reason to change, a vendor relationship should
be ongoing. A vendor who has built up knowledge of your business
and its operations, over time, can mean that your business needs are
Best practice indicates that a good vendor relationship can add value
to your business.
The saying: “better the vendor you know, and who knows you”.
Store whatever IT equipment you’re not using
Don’t hang onto surplus or outdated IT equipment. By the
time you get to use it again, it may not be compatible with your current
Best practice indicates that charities use IT equipment too.
The saying: “it’s more environmentally friendly to give,
than to dump”.
With a little practice, everyone can be an IT expert
IT expertise is complex. It takes IT students a number of years
to achieve their accreditations, and often they then have to maintain
them with an ongoing timetable of study for as long as they remain in
Best practice indicates that IT expertise is best left to the experts.
The saying: “IT experts tend to specialise - engage the specialist
trained in your product suite”.